100% full Not resolved
1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
0 comments

Aston is owned by RAIT Residential, which boasts a BBB rating of 'F' on a scale of A+ to F.

Factors that affect the rating for Rait Residential include:

Length of time business has been operating

9 complaint(s) filed against business

Failure to respond to 9 complaint(s) filed against business

Citation: http://www.bbb.org/chicago/business-reviews/property-management/rait-residential-in-chicago-il-88705672/

-While the buildings are new, corners have clearly been cut:

-AC units are 'economy' class with active recalls in effect.

-Electrical infrastructure is suspect, with a 18 month old 1200A breaker box's terminals melting this summer, forcing the town to shut off power to a 24 unit building for more than a day in mid August. Complaints regarding the issue were filed 8 months prior, with no action taken by Aston.

-Costs incurrent due unhabitable living conditons exceeded $700. A $100 Target gift card was offered by RAIT corporate. An itemized expense list was provided to RAIT corporate, accompanied by an assertion that a $100 Target gift card was an insulting gesture. There was no further communication from RAIT/Aston Apartments.

-Business practices are predatory--Rent renewal offer was given with an increase in excess of 30% for the same 10 month term--this offer arrived 3 days prior to the deadline for written notice to vacate (60 days)--if that deadline is missed, the lease can be extended by a month--for a greater than 70% increase in rent.

-Time Warner services are 'bundled,' billed by the complex, mandatory, and marked up significantly. Requests to discuss this issue received no response, neither from TWC's representative, nor RAIT Residential

-Management will invite residents to come 'have a discussion,' but refuses to discuss any issues in writing.

This reviewer shared experience about "victemized" and wants this business to issue a full refund as the author lost $750. aidanlinz is overall dissatisfied with Rait Residential and uploaded a picture. The most disappointing about rait residential aston apartment homes apartment rental at Rait Residential was office staff are very unprofessional, electrical arcing and high traffic volume , but reviewer liked maintenance people. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Rait Residential.

Check out the best and the worst companies in Real Estate category for more informed decision or compare Rait Residential to other companies on our site.

Had an Experience with Rait Residential?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Waypoint Homes - Property Rental Review from Los Angeles, California Waypoint Homes "WAYPOINT FORCED ME SND MY CHILDREN TO MOVE OUT AFTER 3 years as a resident @6580 Harley st riverside ca 92506. They lied and said the owner was selling the..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more Rait Residential - Snakes on the grounds Rait Residential "I'm afraid to come outside because of snakes but management seems to care less. I'm in the process of looking for somewhere else to live. I pay too much rent..." Read more Morgan Properties - Worst place ever Morgan Properties "I am writing this letter asking to be let out of my lease due to several service failures and environmental issues. This summer I have encountered several unacceptable mishaps that..." Read more Smartstyle - Stylist was very nice but didn't do my hair well at all Smartstyle "First thing, my hair is very wavy and about 2 inches past my shoulders. When I first went to the salon I explained this to the manager who scheduled my..." Read more Dresslily - Wrong Color and it came to me Tangle Dresslily " This item came to me it's a ugly color it was tangled and I needed replaced I've been trying to call but no one is answering so now I'm..." Read more Phoenix Life - Whole life policy was set for 10 years, 27 years and still have to pay premiums! Phoenix Life "In Sept 1990 myself and spouse both started whole life policies (#116...) that were projected to be self sufficient in 10 years. Projections kept getting moved back ... with the..." Read more Priceline is Fraud Priceline "Bought a hotel reservation that was changeable. Turned out it was bait and switch. Out over $1200. See the screen grab of the actual page I purchased from. Note the..." Read more