Rait Residential - Kitchen Fire, no extinguisher and no repairs

Had a fire in the oven in my unit because it was falling apart.Had to scoop water from the sink to put it out because there was no fire extinguisher in the firebox outside while trying to keep my one month old son away from the smoke.

Oven is still not repaired now over a month later, no apologies and no concern shown by the property manager. Have been told I will have to pay for the repairs myself. Repeated maintenance tickets have been marked "completed" without any work actually being done.

Repeated emails and calls to both the property manager and the home office have gone unanswered.33 days since the problem was originally reported

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Product or Service Quality
Customer service
Advertised vs Delivered
Value for money
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Office staff are very unprofessional
    • Maintenance
    • Lied to
    • Appliances not maintained

Reason of review:
Poor customer service
Preferred solution:
My rent prorated for the time I have not been able to use my apartment, and repairs completed promptly
Monetary loss:
Product or service
Review category
Real Estate
review #844407 by

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