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My name is Sharon W. First of all, when I moved into Windrush Apts, Edmond, OK, 3 months ago, I was really excited about the opportunity to live in your community. I also liked the apartment, a lot. I am a very good tenant, very considerate of others, and I DON'T just...
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3.8
I liked
  • Management
  • Apt exterior
I didn't like
  • Inconsiderate and noisy tenants
  • Loud creaky floors
#862005
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Words can't express the disappointment that I've experienced with this residential apartment company. The model apartment compared to the actual apartment was more like beauty and the beast! Literally, from the time I moved in until today there has been one issues...
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I didn't like
  • Nearly a month to get serious repairs done
  • Beyond unhappy
  • Appliances not maintained
#859369
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Rait Residential Customer Care Review

The maintenance are very slow at fixing things is they fix them at all. The office staff they lie about things all the time. A little boy was shot and killed on Friday I have been talking to them about this family for about ayear and nothing was ever done,
1.7
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
#856734
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Rait Residential - Kitchen Fire, no extinguisher and no repairs
Rait Residential - Kitchen Fire, no extinguisher and no repairs
Rait Residential - Kitchen Fire, no extinguisher and no repairs
Had a fire in the oven in my unit because it was falling apart. Had to scoop water from the sink to put it out because there was no fire extinguisher in the firebox outside while trying to keep my one month old son away from the smoke. Oven is still not repaired now...
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1.1
I didn't like
  • Office staff are very unprofessional
  • Appliances not maintained
  • Maintenance
#844407
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This company start new in the 700 millennium in Orlando Florida. The management change ,bud I think they are not doing the job how the others management. The supervisor was the maintenance with the other company he use to do side job in the apartment for...
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#836567
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I am not a former employee I work for Rait residential and have been for a year now, I work in Durham at South Terrace and I will say it’s a very beautiful property. Our office manager André has been with Rait for sometime Willie who is the maintenance supervisor has...
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#823456
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They have very unprofessional, unknowledgable staff. The only person that knows any thing is the manager and she is never in the office. Maintenance is poor and responds 5 to 7days later. I may take 1 month to finish an issue. They charge false late charges or...
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1.0
Humboldt, Tennessee
#803184
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Tenants upstairs water tank went out, water came into my apartment and damaged a lot of my property. Called the office at 1130 rude lady at the front desk said she will put in a ticket for maintenance no one came to my apartment until 4'clcok in the evening after I...
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#801460
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Rait Residential - Tenant on Last Strand, Contacting Lawyer since I can't get anything resolved timely..
Rait Residential - Tenant on Last Strand, Contacting Lawyer since I can't get anything resolved timely..
Rait Residential - Tenant on Last Strand, Contacting Lawyer since I can't get anything resolved timely..
Rait Residential - Tenant on Last Strand, Contacting Lawyer since I can't get anything resolved timely..
Rait Residential - Tenant on Last Strand, Contacting Lawyer since I can't get anything resolved timely..
Rait Residential - Tenant on Last Strand, Contacting Lawyer since I can't get anything resolved timely..
Rait Residential - Tenant on Last Strand, Contacting Lawyer since I can't get anything resolved timely..
Rait Residential - Tenant on Last Strand, Contacting Lawyer since I can't get anything resolved timely..
Rait Residential - Tenant on Last Strand, Contacting Lawyer since I can't get anything resolved timely..
Major Issues1. Dryer Outlet was bad, would not work- Apartment complex offer washer and dryer hook ups.Date Reported 10/27/15Date Fixed 11/9/2015Time between reported and repaired: 2weeks 2. Hot Water tank went up- Apartment resolution is supposed to handle according...
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1.5
I liked
  • Quiet neighborhood
I didn't like
  • Time of repair
  • Lied to
  • Nearly a month to get serious repairs done
#779271
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This year living here has been horrible. Constant maintenance problems. They take several weeks to fix. They tell us it will be fixed the next day and they don't fix it, call back, again they don't fix it. Everything from dryers and washers, to water, heating, air,...
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Shelby County, Tennessee
I didn't like
  • Painted countertops
  • Office staff are very unprofessional
  • Electrical problems
#774400
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